What to Do in the First 24 Hours After a Storm

When a major storm passes, the hours that follow can feel overwhelming. Between roof leaks, fallen trees, and flooded rooms, it’s hard to know where to start. The first 24 hours are critical—not just for protecting your home, but for making sure your insurance claim goes smoothly and preventing further damage.

Safety Comes First

Before stepping outside or back into your home, make sure the area is safe.

• Stay clear of downed power lines and avoid walking through standing water.
• If you smell gas or suspect electrical hazards, shut off the utilities and call the professionals.
• Use caution around fallen trees, unstable structures, or damaged roofs.

Document Every Bit of Damage

Once it’s safe, take photos and videos of everything you can.

• Capture both wide shots and close-ups of the damage, inside and out.
• Include roof sections, windows, siding, flooring, and any water-damaged personal items.
• Don’t throw anything away yet—your insurance adjuster will need to see the evidence.
• Create a list of damaged property and estimated values while it’s fresh in your mind.

Prevent Further Damage

Homeowners are expected to take reasonable steps to stop ongoing issues.

• Cover broken windows and exposed roofs with tarps or plywood.
• Move furniture and valuables away from wet areas.
• Use fans or dehumidifiers if it’s safe to power them.
• Keep all receipts for temporary repairs—these are often reimbursable through your insurance policy.

Contact Your Insurance Company

The sooner you report the damage, the faster your claim can be processed.

• Call your insurance company or start a claim online.
• Provide your documentation and describe the damage clearly.
• Write down your claim number and the name of your assigned adjuster.
• Ask about coverage for emergency repairs or temporary housing if your home is unsafe to occupy.

Call a Licensed Restoration Company

Professional restoration teams can assess structural issues, stop leaks, and prevent mold growth before it starts.

• Look for local companies with proven storm recovery experience—like Atlantic Property Restoration.
• We handle everything from emergency tarping and water extraction to full structural repair.
• Avoid unverified “storm chasers” who go door-to-door or request large upfront payments.

Arrange Temporary Living Accommodations (If Needed)

If your home isn’t safe or livable, most homeowners insurance policies include loss of use coverage, which pays for hotel stays or rental housing during repairs.
Ask your adjuster about these benefits right away.

Keep Records of Every Interaction

Maintain a log of every phone call, email, and conversation related to your claim and repairs.
This documentation helps ensure accountability and keeps your restoration project on track.

Restoring Calm After the Storm

The first 24 hours after a storm can make all the difference in protecting your home and securing a successful insurance claim. By staying calm, documenting damage, and partnering with a trusted restoration company, you can minimize stress and get your home back to normal faster.

Atlantic Property Restoration is proud to serve homeowners throughout the Lowcountry with expert storm recovery services. From emergency response to full reconstruction, our team is here when you need us most.